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Visitor Assistant Recruitment

The Northern Ireland War Memorial (NIWM) was established to provide an enduring memorial for the men and women of Northern Ireland who died in the two World Wars, and to commemorate the American presence in Northern Ireland during the Second World War.

An Accredited Museum, our mission is to tell the story of Northern Ireland's role in the Second World War comprehensively and authentically with accessible and engaging learning programmes. In addition, the NIWM maintains war memorials to the fallen in the First and Second World War and the Belfast Blitz, provides office accommodation to ex-service charities and awards small grants to projects which are in line with its charitable objectives.

The NIWM offers city centre staff car parking, a generous annual leave allowance of 25 working days per annum with 14 additional statutory days (pro-rata) and private health insurance. The organisation operates a defined contribution pension plan with employer contributions currently at an attractive 10% of pensionable pay. The NIWM is committed to staff wellbeing and professional development through an annual appraisal system and a dedicated staff training budget.

The Council of the Northern Ireland War Memorial (Incorporated) is a registered charity (NIC 103635) and a company limited by guarantee (NI 002888). As a charity the NIWM is financially independent and is not reliant on external funding.

The Role:

Based in the reception of the museum, you will be the first point of contact for visitors, providing a warm welcome, assisting with enquiries and ensuring a great visitor experience. You will provide information about museum programmes and events, respond to telephone, email and face to face enquiries.

You will help visitors to discover more about the museum, assisting with interpretation, for example by providing short tours, answering questions, handing our children's quizzes and trails and leaflets.

You will also support the day to day running of the museum, dealing with administrative duties such as gathering feedback, monitoring visitor numbers, assisting with sales and contributing to evaluation initiatives.

The Visitor Assistant will be committed to good health and safety practice. You will assist the staff team in carrying out the evacuation procedures and supervise the exhibition, ensuring the safety and security of the public, collection and building.

This is a permanent, on-site, part-time post of 20 hours per week worked over 3 days (Friday 9am to 4:30pm, Saturday 11am to 4:00pm and Monday 9am to 4:30pm).

Reasonable overtime may be expected. Full terms available on request.

Please download the Job Description and Application Form below:

Visitor Assistant Job Description

Visitor Assistant Application Form

NIWM Organisational Structure

The closing date for applications is 12 noon on Friday 25 July 2025.

Interviews are planned to take place the week beginning Monday 11 August 2025.

Please return your completed Application for Employment by email or post.

If returning by email, please send a PDF file with the subject line 'Visitor Assistant Application Form' to info@niwarmemorial.org

If returning by post, please send to:

For the attention only of:

Gemma Rowland

Northern Ireland War Memorial

21 Talbot Street

Belfast

BT1 2LD

If you have any questions or queries about the role, please contact our Museum Manager by emailing manager@niwarmemorial.org.

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